As Hospitality & Dining Manager at Shaker Pointe, Heather Johnston ensures every dining experience is welcoming, enjoyable, and memorable. She trains and supports the serving staff, maintains a clean and cozy atmosphere, and actively engages with customers to address their compliments and concerns. Heather also oversees catering events, from intimate gatherings to large celebrations, ensuring every detail is thoughtfully executed.
With 20 years in the restaurant and catering industry, Heather has experience in every role, from serving and bartending to line work and management. She was trained by Angelo Mazzone in 2006 on wine and food pairing, cuts of meat, service techniques, and customer engagement, skills she continues to bring to Shaker Pointe every day.
Heather is passionate about creativity and building unique, enjoyable spaces for people to share. She has developed a strong rapport with both residents and staff, creating an environment where feedback is welcomed and celebrated. She takes pride in successfully catering weddings, community events, and annual gatherings that keep customers returning year after year.
Originally from a small town near the Canadian border, Heather has lived in the area for 23 years with her three sons. While her family is far away, she considers her Shaker Pointe colleagues a close and supportive family.